Refund & Cancellation Policy

1. What You're Purchasing

Every account gets one free AI creative. After that, you purchase a creative package — a fixed number of creative credits for a fixed price in Indian Rupees, shown on our Pricing page (for example, ₹49 for 1 AI creative). Buying a package doesn't reserve or guarantee a specific design outcome — it adds credits to your account, which you then spend by generating, regenerating, or creating a variation of a design.

2. When a Purchase Is Complete

A payment is considered successful once Razorpay reports it as captured and our systems confirm that status — either immediately when you return from checkout, or shortly after via Razorpay's own server-to-server confirmation, whichever completes first. Once confirmed, the purchased credits are added to your account balance automatically; you don't need to take any further action.

If you've completed the payment but don't see your credits reflected yet, wait a short moment and refresh the page before contacting support — for most payment methods, including UPI, confirmation is near-instant but can occasionally take a little longer to reach our systems.

3. Unused Credits

As implemented today, purchased creative credits do not expire, so there's ordinarily no need to "use them before they're lost." Because of this, we don't offer refunds for unused credits simply on request — if you have unused credits and believe there's a genuine reason a refund should apply, reach out through our Contact / Support page and we'll review it.

4. Payment Succeeded but a Credit Wasn't Delivered

This should not normally happen — payments are confirmed independently by our servers (not solely by what your browser reports), specifically so a successful payment isn't missed. If it does happen to you, reach out through our Contact / Support page with your payment details (see below) and we'll investigate and correct your balance or process a refund as appropriate.

5. A Specific Generation Attempt Fails

This is different from the case above, and is already handled automatically: if a design fails to generate because of a system or AI-provider issue after a credit (or your free campaign) was spent on it, that credit is automatically returned to your balance so you can try again — no refund request needed.

6. Duplicate Payments

Our order system is designed to prevent double-charging from a double-submitted "Buy" click for the same package purchase — repeating the same purchase action while a prior order for it is still in progress reuses that same order rather than creating a second charge. If you believe you were genuinely charged twice for what you intended as a single purchase, reach out through our Contact / Support page with both payment references and we'll investigate.

7. Failed or Accidental Payments

If a payment fails on Razorpay's side, no credits are granted and any amount shown as "pending" by your bank or UPI app should be released automatically by them (this is outside our systems — check with your bank/UPI provider if it doesn't clear within their usual window). If you completed a payment by mistake (wrong package, wrong account) before using any of the credits, reach out through our Contact / Support page and we'll review it case by case.

8. Technical Failures

If you experience a technical issue that you believe prevented you from receiving what you paid for, reach out through our Contact / Support page with as much detail as you can (what you did, when, and any error message shown) so we can investigate.

9. How to Request a Refund

Reach out through our Contact / Support page with your order details (the approximate date/time, amount, and — if you have it — the Razorpay payment ID) and a description of the issue. We handle refund requests case by case; we don't currently commit to a fixed automatic-refund timeline beyond what Razorpay's own processing requires once a refund is approved, which is typically several business days to reach your original payment method and is outside our control.

10. Contact

For any payment or refund question, visit our Contact / Support page.